CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ. We tried to cover just about everything you need to know. You can also email us at: contact@indulgencesuniquepieces.com 

or fill in our contact form:

 

FAQ

Would you do custom orders?

 

We can certainly try to accommodate only to length and color preference based on the materials we have in stock. You can see all my creations and get an idea of what you want.

Has my order been sent yet ?

 

We wil notify you to the email provided in your order once the item is shipped. We usually send the items within 1 to 2 business days within the US. 

Can I track my order ?

 

Sure. Once the order is shipped, you will receive the tracking number of it so you can monitor your purchase.

Do you offer wholesale pricing?

 

Since all our art pieces are unique and handmade, there is not an option to wholesale. We can certainly deliver quantities of similar items but never 2 of the same. That is our difference!

Which methods of payments can I use?

 

We process all major credit cards accepted in the U.S.  Sorry but no checks or money orders.

Do you offer gift wrapping?

We can send your wearable art piece in a gift wrap or special package only inside the U.S. and for an additional  $5 per package.

Unfortunately, out of the U.S. is not possible for us to do the same due to customs inspections and regulations on each country.

Do you accept returns or exchanges?

Due to the uniqueness of our jewelry pieces, we don't accept returns or exchanges but please contact us if you have any problems with your order. Our goal is to have something you will be proud to wear.

What will you do with my information?

 

We will only use your shipping and billing address to complete your order. Your contact information will remain with us to communicate with you or to send you emails introducing a new collection.

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